Industries / Advertising
Uniden Voice for Advertising
Everybody in the agency is in a meeting about the meeting.
Agencies are the least answerable businesses in professional services. Everyone is in a pitch, a review, a production call or a client workshop, and the phone is the one channel nobody owns.
Answers 24/7Genuine Australian voicesKeep your numberBoutique to full service
Every pitch week
Your agencyWed 4:15pm
Whole team in a pitch rehearsalThe single most important hour of the week.In session
New business enquiry from a referralWarm lead, ringing out.09s19s30s41sMissed
Supplier chasing an urgent approvalPrint deadline tonight.05s12s20s28sMissed
One pitch sharpened. One brief lost, one deadline at risk.
The bit nobody counts
New business arrives by phone and your phone is nobody's job
Agencies invest heavily in new business and then leave the highest intent channel unattended, because everyone who could answer is in a room being brilliant at something else.
1Referred leads ring once. Somebody recommended by a peer will ring, not email. If nobody answers, the referral quietly dies and the referrer never knows.
2Production deadlines are unforgiving. A supplier who cannot reach anyone for an approval either misses the deadline or makes the decision for you.
3Nobody owns the phone. In an agency the phone belongs to everybody, which means it belongs to nobody at all.
UNIDEN VOICE · LOST BRIEFS LEDGER
Illustrative only. Put your own numbers in.
Calls to the agency, per week90
Answered by a person48
Rang out or abandoned42
Share of those who were
a genuine new business enquiryx 0.20
Genuine new business calls lost per week8
Average value of a retained client$48,000
LOST PER WEEKEight conversations
LOST PER YEARAn entire new business target
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Convert one of these a quarter and the arithmetic is not close.
The arithmetic is the point, not our example.
Convert one of these a quarter and the arithmetic is not close.
Six things every agency says out loud
You have said at least four of these this month
These are not phone problems. They are new business and production problems that arrive down a phone line nobody is watching.
01
Everyone is always in a room
Pitches, reviews, production meetings, client workshops. There is no hour of the week when the whole team is available.
The agent answers every call and takes a proper brief regardless.
02
Referrals do not leave messages
A warm introduction expects a human. Voicemail makes you look like you do not need the work.
A confident Australian voice that takes the brief and books a chemistry meeting.
03
Production approvals are time critical
Print, broadcast and media deadlines do not move because your account director was in a workshop.
Urgent production calls reach whoever is actually available, immediately.
04
Client and supplier calls are indistinguishable
One line carries a client escalation and a printer chasing a proof, with no way to tell which is which.
Separate queues, so escalations and production never block each other.
05
Briefs get taken inconsistently
Whoever picks up takes whatever notes they take, and half the brief is reconstructed later.
The same complete intake every time, recorded and transcribed.
06
Nobody can attribute new business
You spend on awards, content and events and cannot connect any of it to inbound calls.
Every call logged and summarised, so new business becomes measurable.
Watch one of them get saved
6:30pm. Everyone has gone to the pitch dinner. The brief lands anyway.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your agency.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your agency and your fit. Disciplines, sectors, typical retainer size, and the work you decline.
It takes a real brief. Category, objective, budget range and timing, so your first meeting starts at depth.
It books a chemistry meeting. Because a booked meeting is what converts a referral into a client.
Uniden Voice AI Agent Live on line 100:52
AgentGood evening, thanks for calling. The team has finished for the day, but I can take this properly. What are you working on?
CallerWe are launching a new product next autumn and we need a campaign. Someone at Kestrel recommended you.
AgentThank you, and that is a great referral. Is this brand and campaign work, or does it include media buying as well?
CallerBoth, I think. We do not have an agency at the moment.
AgentUnderstood. Roughly what budget range are you working with for the launch, and when would you want to be in market?
CallerSomewhere between three and four hundred thousand, in market by March.
AgentNoted. I have booked you a chemistry meeting with Priya, our strategy director, on Tuesday at 2pm, and texted you the invite and a short brief template.
What happened after everyone left
- Referral captured with the referrer's name recorded
- Brief taken: scope, disciplines, budget range and timing
- Chemistry meeting booked with the right senior person
- Lead and transcript in your CRM before the pitch dinner ended
One number, sorted by what matters
New business and a printer chasing a proof are not the same call
Publish one number. Behind it, new business reaches someone senior, client escalations are prioritised, and production calls reach whoever is free.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Pitch season and campaign deadlines arrive together
Agency call volume clusters around pitch season and the run into the end of the year, when every client wants to be in market before the holidays. Those are the weeks nobody in the building can answer a phone.
An AI agent covers all of it. New business gets a real brief, production gets routed to whoever is free, and the phone stops being the channel your agency quietly ignores.
Inbound calls across an agency yearshape, not scale
What your team can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian agency cycles. Your own curve depends on your client mix.
It plugs into what you already run
Your phone should know which client is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the client and the live job attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your project or CRM system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform for an agency that sells being on the front foot
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or on a shoot.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions agencies ask us first
Will it sound off brand for a creative agency?
It sounds like a capable Australian person, which is the bar. You script the greeting and the tone, so it can be warm and informal or crisp and corporate depending on how your agency presents.
The honest comparison is your current voicemail, which says nothing good about an agency that sells communication.
Can it take a proper brief?
Yes, and consistently, which is more than most agencies manage when the phone is answered by whoever is closest. You define the intake: category, objective, disciplines, budget range, timing and decision process.
It also captures who referred them, which is the detail most often lost and most worth knowing.
Can it get urgent production calls to someone?
Yes. Production and supplier calls can be routed to a group of handsets rather than one person's desk, so a printer chasing an approval at 6pm reaches whoever is actually available.
You decide what counts as urgent and where it goes.
What happens when the AI cannot help?
It hands over, and you decide where. Client escalations, contract questions and anything about fees can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your website, your credentials deck and your directory listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Make the phone the channel your agency is best at
Book fifteen minutes. Show us how new business reaches you today, and we will show you the version where every referral gets answered.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com