Industries / Architects
Uniden Voice for Architects
Design needs long silences. The phone does not respect them.
A practice runs on concentration. It also runs on being reachable to clients, builders, certifiers and consultants, all of whom ring in the middle of the afternoon you had set aside to actually design something.
Answers 24/7Genuine Australian voicesKeep your numberProtects studio focus
Every documentation week
Your studioWed 3:05pm
Director deep in documentationThe one long stretch nobody was meant to break.Billable
Builder querying a detail on siteNeeds an answer or he improvises.08s16s24s33sMissed
New client with a renovation briefRinging three practices this afternoon.04s11s19s27sMissed
One set of drawings advanced. Two conversations lost.
The bit nobody counts
The most expensive interruption is the one that was not for you
Studios protect design time by not answering, then lose new work and site trust as the price. Both costs are real and neither appears on a fee proposal.
1New client enquiries do not come back. Somebody choosing an architect rings a shortlist. The practice that answers gets the meeting, and the meeting is where the commission is won.
2Site queries turn into variations. A builder who cannot reach you makes a call themselves. You find out at inspection, and fixing it costs more than the phone call would have.
3Focus once broken stays broken. The interruption costs a great deal more than its duration, which is exactly why studios stop answering at all.
UNIDEN VOICE · LOST COMMISSIONS DOCKET
Illustrative only. Put your own numbers in.
Calls to the studio, per week48
Answered by a human27
Rang out or hung up21
Share of those who were
a genuine new enquiryx 0.30
Genuine new enquiries lost per week6
Average fee per commission$14,000
LOST PER WEEKOne commission
LOST PER YEARMany commissions
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
You only have to convert one of these a year for the sum to be absurd.
The arithmetic is the point, not our example.
You only have to convert one of these a year for the sum to be absurd.
Six things every studio says out loud
You have said at least four of these this month
These are not phone problems. They are the cost of a profession that needs both deep silence and open availability.
01
You stopped answering to protect the work
It was a rational decision. The consequence is that new commissions, builders and certifiers all now reach voicemail, and voicemail is where enquiries go to die.
The agent answers everything so you can keep not answering, without the cost.
02
First impressions are made by your phone
A prospective client's first experience of your practice is a ringing tone and a generic message. It says small and unavailable, whatever your portfolio says.
A warm, articulate Australian voice that takes a proper brief.
03
Builders ring at the worst moment
Site queries come mid pour, mid frame, mid tile. They are genuinely urgent and completely uninterruptible from your side.
Urgent site calls reach the right person, everything else becomes a callback.
04
Consultants and clients need different treatment
A structural consultant, a certifier and a nervous homeowner all want different things and different tones. One phone line treats them identically.
Separate queues and greetings, so each caller gets the right handling.
05
Nothing said on the phone reaches the file
Half a project's decisions are agreed verbally and then reconstructed from memory during a dispute.
Recording, transcript and summary filed against the project automatically.
06
Small studio, large project expectations
Clients spending a great deal of money expect an organisation. You have four people and no reception desk.
A phone presence that matches the work, not the headcount.
Watch one of them get saved
5:40pm. The studio has gone quiet. The enquiry has not.
This is the call that used to reach voicemail. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your practice.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows the work you take. Project types, typical scale, your regions, and the enquiries you would rather refer on.
It takes a real brief. Site, scope, budget range and timing, so your first conversation starts somewhere useful.
It protects the studio's silence. Non urgent calls become scheduled callbacks rather than interruptions.
Uniden Voice AI Agent Live on line 100:51
AgentGood evening, thanks for calling. The studio has finished for the day, but I can take your details properly. What are you planning?
CallerWe are looking at a second storey addition on a federation house in Hawthorn. Is that something you do?
AgentIt is very much the kind of work we do. Is the house in a heritage overlay, do you know?
CallerYes, I think it is. That is partly why we wanted an architect.
AgentThat is helpful, because it shapes who you should speak to here. Roughly what budget range are you working to, and when would you like to start?
CallerSomewhere around six hundred thousand, and ideally on site next spring.
AgentNoted. I have booked you a first conversation with Anna on Thursday at ten, and texted you a confirmation and a short list of what to bring.
What happened after the studio closed
- Brief captured: project type, heritage overlay, budget range, timing
- First consultation booked directly into a director's diary
- Confirmation and a preparation list texted to the client
- Enquiry and transcript in your CRM ready for Thursday
One number, several audiences
A certifier and a nervous client should not get the same greeting
Publish one number. Behind it, site calls reach whoever is running that project, new enquiries reach someone who can sell the practice, and the studio keeps its long silences.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Enquiries arrive in spring and documentation is due in autumn
Residential enquiries cluster in spring, when people decide this is the year. Documentation and approvals cluster later, when the studio is least able to answer anything.
An AI agent smooths the whole curve. It answers the spring rush with a proper brief, and it covers the documentation crunch so the phone stops being the reason a good enquiry went elsewhere.
Inbound calls across a practice yearshape, not scale
What the studio can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian residential practice. Commercial work follows a different rhythm.
It plugs into what you already run
Your phone should know which project is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives attached to a client and a project rather than to a blank screen.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open project appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your practice management system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian phone platform for practices that live or die on first impressions
Plenty of platforms will sell you AI. Very few sound Australian, keep your client conversations onshore, and come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or on site.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions architects ask us first
Will it sound cheap to a prospective client?
That is the right question to ask, and it is why the Australian voice matters more here than almost anywhere. The agent speaks naturally, in an Australian accent, and it is briefed on your work so it can hold a credible first conversation about a project.
It also does something a rushed human cannot: it asks the same good questions every time, and it never sounds harried because it is mid deadline.
Can it keep the studio from being interrupted?
Yes, and most practices tell us this is the real win. You decide what interrupts. A builder on a live site with a detail query can reach the project architect's mobile, while a supplier or a general enquiry becomes a scheduled callback at a time you nominate.
The result is fewer interruptions than you have now, and no missed enquiries.
What happens when the AI cannot help?
It hands over, and you decide where. Disputes, defects and anything relating to a live site can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
We run more than one office. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by office, by time of day, by queue, with overflow so a call at a flat out office rings somewhere quieter instead of ringing out.
Each office can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your letterhead, your website and years of published work and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Keep the silence. Answer the phone anyway.
Book fifteen minutes. Show us how calls reach the studio today, and we will show you the version that protects your design time and still wins the commission.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com