Industries / Bars
Uniden Voice for Bars
A function worth four thousand dollars just rang a very loud room.
A bar at capacity cannot answer a phone. It is loud, everyone is pouring, and the caller wanting to book a birthday for thirty gets a ringing tone and moves down their list.
Answers 24/7Genuine Australian voicesKeep your numberOne bar or a group
Every Friday night
Your barFri 9:15pm
Bar at capacity, three deepNobody can hear a phone, let alone answer it.Pouring
Function enquiry, birthday for thirtyWorth thousands, ringing out.09s19s30s41sMissed
Corporate asking about a private areaBooking somewhere tonight.05s12s20s28sMissed
One busy night served. Two functions gone to a quieter venue.
The bit nobody counts
Functions are your best margin and your most missed call
Bar economics are made on functions, and function enquiries arrive by phone, usually in the evening, which is the one time your venue physically cannot answer.
1A function is worth a hundred walk ins. One birthday for thirty with a bar tab is worth an entire quiet Tuesday. It arrives as a single phone call.
2Nobody rings a bar twice. They are organising an event and working through a list. Whoever answers gets the deposit.
3Your loudest hours are your enquiry hours. People plan nights out in the evening, while they are already out.
UNIDEN VOICE · LOST FUNCTIONS DOCKET
Illustrative only. Put your own numbers in.
Calls per week120
Answered by staff52
Rang out68
Share of those who were
a function or group bookingx 0.25
Genuine function enquiries lost per week17
Average function value$1,400
LOST PER WEEK$23,800
LOST PER YEAROver a million
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Discount it heavily and it still dwarfs everything else you could fix.
The arithmetic is the point, not our example.
Discount it heavily and it still dwarfs everything else you could fix.
Six things every venue manager says out loud
You have said at least four of these this month
These are not phone problems. They are function revenue problems that arrive down a phone line at 9pm.
01
Your venue is physically too loud
Even a willing staff member cannot hold a conversation about a function while standing in your bar.
The agent answers in a quiet cloud, not in your room.
02
Function enquiries need real detail
Numbers, date, area, minimum spend, food, deposit. Taken badly, and the function goes wrong or falls through.
The complete function checklist run every time and confirmed in writing.
03
Everyone is pouring at peak
There is no spare person between 7pm and midnight, and that is when the phone rings most.
Nothing needs a spare person any more.
04
Minimum spends get quoted inconsistently
Different staff quote different minimums, which either loses functions or loses margin.
One consistent answer from your rules, every time.
05
Deposits get chased badly or not at all
A function without a deposit is a maybe, and chasing it is a job nobody owns.
Outbound AI agents can chase deposits and confirmations.
06
You cannot see the functions you lost
The birthday that went to the venue down the road never told you it rang you first.
Every call logged and summarised, including the ones that rang out.
Watch one of them get saved
9:20pm on a Friday. The function is secured.
This is the call that used to ring out across a packed bar. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your venue.
It sounds like it is from here. Genuine Australian voices, and crucially, in a quiet environment.
It knows your spaces and minimums. Areas, capacities, minimum spends, packages, deposits and what you cannot do.
It runs the full function checklist. Numbers, date, area, food, drinks and deposit, captured properly.
It holds the date. So the enquiry stops shopping around while you are still pouring.
Uniden Voice AI Agent Live on line 100:52
AgentGood evening, thanks for calling The Foundry. How can I help?
CallerI want to book a birthday for about thirty people. Do you have a private space?
AgentWe do. The mezzanine holds up to forty and can be closed off. What date were you thinking?
CallerSaturday the twenty second, from about seven.
AgentThe mezzanine is available that night. For a Saturday there is a minimum spend of two thousand dollars, which most groups of thirty reach comfortably, and a five hundred dollar deposit holds it.
CallerThat works. It is Simone Alvarez.
AgentI have provisionally held the mezzanine for Saturday the twenty second, Simone. I have texted you the package details, the minimum spend and a deposit link that holds it for forty eight hours.
What happened while the bar was three deep
- Function enquiry answered in a quiet environment, not shouted over
- Correct space matched to the group size and date
- Minimum spend and deposit quoted consistently from your rules
- Space held and a deposit link texted before they rang anywhere else
One number, sorted by value
A function enquiry should never queue behind an opening hours question
Publish one number. Behind it, function enquiries get the full treatment, general questions are handled by the agent, and nobody has to leave the bar.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Your function season and your busiest trade arrive together
Bar function enquiries climb hard into the Christmas period, and that is exactly when your venue is at capacity every night and nobody can hold a phone conversation.
An AI agent answers every one of them, quotes your minimums correctly, holds the date and chases the deposit, which turns the function season into revenue rather than a list of calls you missed.
Inbound calls across a venue yearshape, not scale
What your staff can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian venue trading. Your own curve depends on your market.
It plugs into what you already run
Your phone should know which booking is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call can arrive with the booking, the space and the deposit status attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open booking appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a organiser straight from the record in your bookings or events system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian voice, answering somewhere quiet
Plenty of platforms will sell you AI. Very few sound Australian, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or behind the bar.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions venues ask us first
Can it quote a function properly?
Yes, from your own rules. Spaces, capacities, minimum spends by day of week, packages and deposits. That consistency matters, because inconsistent minimum spend quotes either cost you functions or cost you margin.
Anything genuinely bespoke gets escalated to your functions manager with the full brief already captured.
Can it hold a date and chase the deposit?
It can place a provisional hold and text a deposit link on the call, which stops the organiser ringing the next venue on their list.
Outbound AI agents can then chase unpaid deposits, which is the job that otherwise nobody owns and functions quietly fall through because of.
Will your bar staff be able to use it?
Yes, because it looks like the apps they already use. Calls, transfers, messages and internal chat live in one Uniden app on the desktop or their phone, and the EVOC2 desk handset behaves like a desk phone.
Anything clever, such as who a call reaches at 4pm on a Sunday, is configured centrally by you. New starters do not need to learn any of it. They just answer.
We run more than one venue. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by venue, by time of day, by queue, with overflow so a call at a flat out venue rings somewhere quieter instead of ringing out.
Each venue can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your door, your website and your listings and reviews and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Win the function while the bar is three deep
Book fifteen minutes. Show us how function enquiries reach you today, and we will show you the version that answers every one of them.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com