Industries / Cafes
Uniden Voice for Cafes
At 8am nobody in your cafe has a hand free for the phone.
The morning rush is thirty minutes of pure choreography. Grinder, steam wand, register, queue out the door. The phone ringing with a twelve coffee office order is the worst possible timing and the best possible sale.
Answers 24/7Genuine Australian voicesKeep your numberOne cafe or a group
Every morning rush
Your cafeTue 8:15am
Barista mid service, queue to the doorBoth hands on the machine.Serving
Office order, twelve coffeesThe best order of the morning.06s13s21s30sMissed
Customer asking about cateringFunction for forty next week.04s10s17s24sMissed
One queue served. One office order and one function gone.
The bit nobody counts
The orders you cannot answer are the biggest ones you get
A walk in buys one coffee. The phone brings office orders, catering and functions, which are worth many times more and arrive at precisely the moment you cannot pick up.
1Phone orders are bulk orders. Nobody rings a cafe for one flat white. They ring for the office, the meeting or the function.
2Your rush is your call peak. The half hour you are least able to answer is the half hour offices are ordering their morning coffees.
3Catering enquiries never come back. Somebody organising a function rings three cafes and books whoever answered with a price.
UNIDEN VOICE · MISSED ORDERS DOCKET
Illustrative only. Put your own numbers in.
Calls per week95
Answered by staff42
Rang out53
Share of those who were
a real order or bookingx 0.45
Genuine orders lost per week24
Average phone order value$68
LOST PER WEEK$1,632
LOST PER YEAR$84,864
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
One recovered function a month sits on top of this.
The arithmetic is the point, not our example.
One recovered function a month sits on top of this.
Six things every cafe owner says out loud
You have said at least four of these this month
These are not phone problems. They are the physics of a thirty minute rush with three staff.
01
Nobody has a spare hand at 8am
Every person in the building is committed. The phone rings into a room where answering it means somebody's coffee goes cold.
The agent takes the order and sends it to the kitchen or the register.
02
Office orders are complex and verbal
Twelve coffees with six variations, taken by ear, by someone who is also steaming milk.
Every item captured and read back, then sent through in writing.
03
Catering and function enquiries go elsewhere
The highest value enquiries you get are the ones most likely to hit a ringing tone.
Answered properly, quoted from your catering menu, and booked.
04
The same three questions all day
Are you open, do you do gluten free, do you take bookings.
Answered instantly without a human.
05
Casual staff turn over constantly
Nobody is trained on the phone, so it becomes something everybody ignores.
Nothing to train, because the agent answers before anyone needs to.
06
You cannot tell what you missed
The office that stopped ordering did not tell you why. It was probably a ringing phone.
Every call logged and summarised, including the ones that gave up.
Watch one of them get saved
8:12am. Peak rush. The office order still lands.
This is the call that used to ring out over the grinder. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your cafe.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your menu and prices. Drinks, sizes, milks, food, catering options and your cut off times.
It reads the order back. Which is where phone orders taken over a grinder usually go wrong.
It sends the order through in writing. So the kitchen and the barista get text, not a shouted summary.
Uniden Voice AI Agent Live on line 100:49
AgentGood morning, thanks for calling. What can I get for you?
CallerCan I do an office order? Twelve coffees for pickup at nine.
AgentAbsolutely, nine works. What would you like?
CallerSix flat whites, four cappuccinos, and two large lattes, one of those on oat milk.
AgentLet me read that back: six flat whites, four cappuccinos, and two large lattes with one on oat milk. Twelve total, pickup at nine.
CallerThat is right. Under Danielle, for Kestrel Legal.
AgentThanks Danielle. That is fifty eight dollars eighty. It is going through to the baristas now and I have texted you the confirmation and the total.
What happened during the rush
- Twelve item order taken accurately without stopping service
- Order read back and confirmed before it went through
- Sent to the baristas in writing, not shouted across a bench
- Total and pickup time texted to the customer
One number, sorted by size
A catering enquiry should never ring out during the rush
Publish one number. Behind it, orders get taken and sent through, catering enquiries reach whoever quotes them, and nobody has to put down a milk jug.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Your call peak and your service peak are the same thirty minutes
A cafe's phone volume mirrors its counter volume exactly, which is the worst possible correlation. The busier you are, the more people ring, and the less able you are to answer.
An AI agent breaks that. Orders taken accurately during the rush, catering enquiries answered properly, and the end of year function season captured instead of missed.
Inbound calls across a cafe yearshape, not scale
What your staff can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian cafe trading. Your own curve depends on your location and trade mix.
It plugs into what you already run
Your phone should know which regular is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a regular office order can arrive with the account and their usual order attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open order appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a customer straight from the record in your point of sale or ordering system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian voice for a business built on regulars
Plenty of platforms will sell you AI. Very few sound Australian, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or behind the machine.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions cafe owners ask us first
Can it take a complicated coffee order?
This is what it is unexpectedly good at, because it never gets flustered and it always reads the order back. Twelve drinks with six variations is a list, and lists are exactly what it does not get wrong.
The order then arrives with your baristas in writing rather than as a shouted summary from whoever answered, which is where most phone order errors actually come from.
Can it quote catering and functions?
It can quote from your catering menu and your minimums, and take the booking. For anything unusual it captures the brief and flags it, so you are quoting from full information rather than a missed call.
For most cafes this is where the money is, because function enquiries are the highest value calls you receive and the ones most likely to be missed.
Will your casual staff be able to use it?
Yes, because it looks like the apps they already use. Calls, transfers, messages and internal chat live in one Uniden app on the desktop or their phone, and the EVOC2 desk handset behaves like a desk phone.
Anything clever, such as who a call reaches at 4pm on a Sunday, is configured centrally by you. New starters do not need to learn any of it. They just answer.
We run more than one cafe. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by cafe, by time of day, by queue, with overflow so a call at a flat out cafe rings somewhere quieter instead of ringing out.
Each cafe can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your shopfront, your cups and your online listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Take the office order without putting down the milk jug
Book fifteen minutes. Tell us how orders reach you today, and we will show you the version where the rush keeps moving and the phone keeps selling.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com