Industries / Consulting
Uniden Voice for Consulting
You bill by the hour and spend half of them playing phone tag.
Consulting is a business of being in the room, which means never being at the phone. So you and your clients spend the week leaving each other messages, and every round trip costs you time you could have billed.
Answers 24/7Genuine Australian voicesKeep your numberSolo consultant to a firm
Every engagement
Your dayThu 1:30pm
In a client workshopSix people in a room, phone on silent.Billable
Prospective client with a briefThe best lead this month, ringing out.09s20s31s43sMissed
Current client needing a decisionProject stalls until you call back.05s12s20s28sMissed
One workshop delivered. One lead lost, one project stalled.
The bit nobody counts
Phone tag is the least billable activity in your business
Every unanswered call becomes two more calls, an email, and a scheduling exchange. None of that is chargeable and all of it happens instead of work.
1Prospects judge responsiveness first. Somebody choosing a consultant reads availability as competence. A voicemail suggests you are either too busy or too small.
2Every missed call multiplies. One missed call becomes a callback, a missed callback, an email and a calendar invite. Four interactions instead of one conversation.
3Your delivery hours are your enquiry hours. You are in workshops and meetings exactly when people ring, and there is no version where both happen.
UNIDEN VOICE · PHONE TAG LEDGER
Illustrative only. Put your own numbers in.
Calls per week60
Answered first time26
Rang out34
Share of those who were
became phone tagx 0.70
Calls that turned into a round trip24
Your chargeable rate per hour$250
COST PER WEEK$2,000
COST PER YEAR$104,000
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
That assumes twenty minutes of round trip per missed call.
The arithmetic is the point, not our example.
That assumes twenty minutes of round trip per missed call.
Six things every consultant says out loud
You have said at least four of these this month
These are not phone problems. They are the structural cost of selling your presence and answering your own phone.
01
You are always in a room
Workshops, client meetings, site visits. The phone is on silent by professional necessity, all day, every day.
The agent answers, qualifies and books, so nothing depends on you being free.
02
Prospects will not leave a message
A serious buyer will not explain a brief to a voicemail. They will ring the next consultant on their list.
A warm Australian voice takes the brief and books a discovery call.
03
Scheduling is a job in itself
Finding a time with three busy people takes six messages. That is not consulting, it is admin.
The agent books directly into your calendar, on the call.
04
Your mobile is your business
Which means no boundary between a client emergency and your own weekend.
A business number with hours, so after hours reaches the agent, not you.
05
Nobody records the brief accurately
A scope discussed on a phone call and reconstructed later is how engagements go wrong and how fees get argued about.
Recording, transcript and summary against the client automatically.
06
You cannot tell where good work comes from
Referrals, speaking, content, listings. All of it produces calls, most of which you never answered.
Every call logged and summarised, so attribution becomes possible.
Watch one of them get saved
6:45pm. You are on a plane. The engagement is not lost.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your practice.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your practice and your fit. What you do, who you do it for, your typical engagement size and what you decline.
It books a discovery call. Straight into your calendar, which removes six scheduling messages.
It qualifies out politely. So you stop spending discovery calls on work you were never going to take.
Uniden Voice AI Agent Live on line 100:50
AgentGood evening, thanks for calling. I can help with this. What are you looking for support with?
CallerWe are a mid sized manufacturer and we need help restructuring our operations. Someone recommended you.
AgentThank you, and that is squarely the kind of work we do. Roughly how many people are in the business, and is this a whole of operations piece or a specific bottleneck?
CallerAbout one hundred and forty staff, and it is broader than one bottleneck.
AgentUnderstood. For an engagement of that scope the first step is a discovery call with one of the directors, usually about forty five minutes. I have Tuesday at 11am or Wednesday at 3pm.
CallerTuesday. It is Marcus Bellini.
AgentBooked, Marcus, Tuesday at 11am. I have texted you the calendar invite and a short list of questions to think about beforehand, so we use the time well.
What happened while your phone was on silent
- Enquiry qualified against your actual engagement profile
- Discovery call booked into a director's calendar on the first contact
- Preparation questions sent so the call starts at depth
- Lead and transcript in your CRM before you landed
One number, no phone tag
New business, live projects and accounts are not the same call
Publish one number. Behind it, new enquiries get qualified and booked, live project calls reach whoever runs them, and nothing needs you to be free.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Your enquiry volume follows other people's budget cycles
Consulting demand clusters around planning and budget seasons. Enquiries arrive in bursts when clients set priorities, and those bursts land while you are delivering the last round of work.
An AI agent absorbs the burst. Every enquiry gets qualified against your real engagement profile and booked into a discovery call, instead of the good ones going to voicemail while you were in a workshop.
Inbound enquiries across a consulting yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian budget cycles. Your own curve depends on your sectors.
It plugs into what you already run
Your phone should know which engagement is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the client and the engagement attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open engagement appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your CRM or project system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform for a practice sold on responsiveness
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or in a client's boardroom.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions consultants ask us first
Will a serious buyer accept an AI answering?
The comparison that matters is not the agent versus you, because you are in a workshop. It is the agent versus your voicemail. A warm, articulate Australian voice that takes a real brief and books a discovery call reads as organised, not as cheap.
It also does something you cannot: it asks the same good qualifying questions on every single call, at any hour.
Can it qualify out work I do not want?
Yes, and consultants often find this as valuable as the leads it captures. You define your engagement profile: minimum size, sectors, geography, the work you decline. The agent applies it politely and refers on where appropriate.
You stop spending discovery calls on enquiries that were never going to become engagements.
Will it stop clients ringing me at all hours?
On your terms. You set what counts as urgent for a live engagement. Everything else becomes a scheduled callback rather than an interruption to your evening.
Most consultants tell us the boundary is worth as much as the extra work.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about the substance of an engagement, plus any dispute over fees can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your website, your proposals and your professional listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Stop paying for phone tag out of billable hours
Book fifteen minutes. Show us how enquiries reach you today, and we will show you the version where you stay in the room and still win the work.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com