Industries / Landscaping
Uniden Voice for Landscaping
You are quoting in one front yard while three more ring out.
Landscaping is sold in person, in someone's garden, with a tape measure and a conversation. Which means the hours you spend winning work are exactly the hours you cannot answer the phone that brings you more of it.
Answers 24/7Genuine Australian voicesKeep your numberSole trader to full crews
Every quoting day
Your dayFri 1:15pm
Mid quote in a client's gardenTape measure out, plan on the bonnet.Selling
New enquiry, full backyard redesignThe best lead of the week.07s15s23s32sMissed
Client asking about a maintenance visitSmall job, easy money, no answer.04s10s18s26sMissed
One quote given. Two better ones missed.
The bit nobody counts
The lead you missed was worth more than the quote you were writing
Landscape enquiries are large, infrequent and impatient. Losing one is not losing a phone call, it is losing a project, and you will never know it happened.
1Big jobs ring around. Somebody spending thirty thousand on a garden calls several landscapers in one afternoon. The ones who answer get the site visit.
2Your quoting hours are your busiest call hours. Daylight is when you measure, and daylight is when people ring. The conflict is structural.
3Spring does not wait. There is a narrow window each year when everyone decides to fix the garden. Miss the calls in that window and you miss the season.
UNIDEN VOICE · LOST PROJECTS DOCKET
Illustrative only. Put your own numbers in.
Calls per week60
Answered by you33
Rang out or hung up27
Share of those who were
a genuine project enquiryx 0.35
Real enquiries lost per week9
Your average project value$6,500
LOST PER WEEKMost of a project
LOST PER YEARA season of work
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
One recovered project a month usually covers the whole system many times over.
The arithmetic is the point, not our example.
One recovered project a month usually covers the whole system many times over.
Six things every landscaper says out loud
You have said at least four of these this month
These are not phone problems. They are the reality of selling work in person and running the business from a ute.
01
You cannot quote and answer at once
Standing in a garden with a client is a sales meeting. Answering the phone mid sentence loses the room, and not answering loses the next job.
The agent answers, qualifies and books the next site visit while you finish this one.
02
Spring is a wall you hit every year
Two months of the year carry most of the work, and they are the two months your phone is completely unmanageable.
Capacity that scales with demand instead of with your roster.
03
Maintenance and construction get mixed up
A twenty dollar mow enquiry and a forty thousand dollar redesign arrive on the same line and get the same attention.
Separate queues so big enquiries get treated like big enquiries.
04
Weather rearranges everything
One wet week and you are ringing twenty clients to reschedule. That is a whole day of phone calls you do not have.
Outbound AI agents can handle the reschedule calls for you.
05
Site addresses get garbled
Half a job starts with a street name taken down wrong from a call in a windy yard, and a crew driving to the wrong suburb.
Recording and transcript, so the address is exactly what was said.
06
You have no idea what your advertising does
You spend on local listings and letterbox drops and cannot connect any of it to actual calls.
Every call logged and summarised, so you can see what is working.
Watch one of them get saved
4:10pm. You are on a ladder. The project gets booked.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your service area and your work. Suburbs you cover, jobs you take, minimum project sizes and lead times.
It books site visits, not messages. A real slot in your quoting diary, confirmed by SMS while they are on the line.
It separates the big from the small. So a redesign enquiry never gets treated like a hedge trim.
Uniden Voice AI Agent Live on line 100:47
AgentGood afternoon, thanks for calling. The crews are out on site, but I can help. What are you looking at doing?
CallerWe want the whole backyard redone. Paving, some retaining, and a bit of planting.
AgentThat is exactly our sort of job. Which suburb are you in, and roughly how big is the area?
CallerCamberwell, and it is about a hundred square metres all up.
AgentCamberwell is well within our area. Scott does the site visits for projects that size. I have Tuesday at eleven or Wednesday at two.
CallerTuesday works. It is Helen, and the address is 14 Hillcrest Avenue.
AgentBooked for Tuesday at eleven, Helen. I have read that address back as 14 Hillcrest Avenue, Camberwell, and texted you the confirmation.
What happened while you were up a ladder
- Project enquiry qualified: scope, suburb and approximate size
- Site visit booked into the quoting diary for Tuesday
- Address read back and confirmed, then texted to the client
- Lead and transcript in your system before you got off the ladder
One number, sorted by job size
Big projects should not queue behind a hedge trim
Publish one number. Behind it, construction enquiries reach whoever quotes them, maintenance gets scheduled, and the AI agent catches everything nobody in a garden can answer.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Your whole year is decided in about eight weeks of spring
Landscaping demand is brutally seasonal. Spring arrives, everyone looks at their garden at once, and the phone becomes unmanageable in the exact fortnight that matters most.
An AI agent absorbs the spring wall. It answers every call, qualifies the good ones, books your site visits back to back and politely waitlists the rest, instead of letting a season's work go to voicemail.
Inbound enquiries across a landscaping yearshape, not scale
What your crew can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian growing season. Your own curve depends on your climate and your mix of work.
It plugs into what you already run
Your phone should know which garden is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with a client, an address and a job history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your job management or quoting system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
A phone brand that has been in Australian work vehicles since 1966
Plenty of platforms will sell you AI. Very few are Australian, and almost none have spent sixty years making kit that survives being thrown in a ute.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or in the back of a garden.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions landscapers ask us first
Can it book site visits into my actual diary?
Yes. The agent holds real slots and books them, which is the difference between an enquiry and a job. It can also apply your rules, such as only offering Tuesday and Thursday for quoting, or keeping a buffer for travel between suburbs.
For enquiries outside your service area or below your minimum project size, it can decline politely and refer on, which saves you the trip.
Can it handle rescheduling after wet weather?
Outbound AI agents can work through a list and make the calls, which is the job nobody wants after a washed out week. Clients get a call rather than a text, and the responses come back into your system.
You still make the decision about what moves. The agent just does the fifty phone calls it takes to action it.
What happens when the AI cannot help?
It hands over, and you decide where. Complaints, damage and anything about work already completed can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Will it treat a small maintenance job the same as a big redesign?
Only if you want it to. Most landscapers route them completely differently. Maintenance enquiries get scheduled straight into a run, while construction enquiries get qualified properly and sent to whoever quotes.
That separation is usually the fastest improvement people notice, because big enquiries stop getting lost behind small ones.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your ute, your signage and your online listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
This spring, answer every one of them
Book fifteen minutes. Tell us how enquiries reach you today, and we will show you the version where you quote one garden and still win the next three.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com