Industries / Massage therapists
Uniden Voice for Massage therapists
You cannot take a booking with your hands on a client.
Your working hours are, by definition, unanswerable hours. You are in a quiet room with oil on your hands and a client on the table, and the phone is ringing with the person who wanted next Tuesday.
Answers 24/7Genuine Australian voicesKeep your mobile numberSolo or a whole clinic
Every treatment
Your clinicWed 2:30pm
Mid treatment, hands on a clientSixty minutes where answering is impossible.In session
New client wanting remedial workWill book with whoever answers.08s17s26s36sMissed
Regular client rescheduling FridaySlot will now sit empty.05s12s20s28sMissed
One treatment given. One client lost, one slot emptied.
The bit nobody counts
Your diary has holes in it because your hands were busy
A treatment room only earns when somebody is on the table. Every unanswered call is either a client who went elsewhere or a gap that nobody was told about in time to refill.
1New clients do not leave voicemails. Somebody in pain who wants a massage this week rings the next clinic on the map.
2Unanswered reschedules become empty hours. A client who cannot get through to move an appointment simply does not come, and the hour is unsellable.
3Your entire working day is unanswerable. Unlike most businesses, you cannot glance at the phone. The treatment makes it physically impossible.
UNIDEN VOICE · EMPTY TABLE LEDGER
Illustrative only. Put your own numbers in.
Calls per week45
Answered by you18
Rang out27
Share of those who were
a booking or a reschedulex 0.60
Genuine booking calls lost per week16
Your rate per treatment$110
LOST PER WEEK$1,760
LOST PER YEAR$91,520
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
For a solo practitioner this is usually the single biggest leak in the business.
The arithmetic is the point, not our example.
For a solo practitioner this is usually the single biggest leak in the business.
Six things every therapist says out loud
You have said at least four of these this month
These are not phone problems. They are the arithmetic of a business where working and answering cannot happen at the same time.
01
Your hands are the business
Every hour you earn is an hour you cannot answer a phone. There is no version of your day where you can do both.
The agent answers and books every call while you stay in the room.
02
The room must stay calm
Even if you could answer, a ringing phone and a conversation destroy the experience your client is paying for.
The phone never has to ring in the treatment room again.
03
Gaps cannot be refilled fast enough
A cancellation at 9am for a 2pm slot is recoverable, but only if somebody rings the waitlist immediately.
Outbound AI agents can work the waitlist and refill the slot.
04
Health fund and rebate questions repeat forever
Do you do health fund rebates, are you a remedial therapist, can I claim this. The same questions every day.
Answered instantly from what you told the agent.
05
After hours is when people book
People book a massage in the evening, after work, when they notice how sore they are. You are closed.
Bookings taken 24/7, straight into your diary.
06
Personal mobile, professional business
Using your own number means clients call at all hours and there is no way to switch off.
A business number with real hours, so evenings belong to you again.
Watch one of them get saved
9:20pm. You are asleep. The table is booked.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your practice.
It sounds like it is from here. Genuine Australian voices, calm and unhurried, not a call centre accent.
It knows your treatments and prices. Types, durations, rates, health fund arrangements and what you specialise in.
It books real slots. So the caller gets an appointment, not a promise that somebody will ring back.
It never gives health advice. It books the appointment and leaves the assessment to you, where it belongs.
Uniden Voice AI Agent Live on line 100:40
AgentGood evening, thanks for calling. I can help you book in. What were you after?
CallerI have done something to my lower back. Do you do remedial massage, and can I claim it?
AgentWe do remedial, and yes, we can provide a receipt for private health rebates if your fund covers remedial massage. A sixty minute remedial session is one hundred and ten dollars.
CallerGreat. Have you got anything in the next couple of days?
AgentThere is Thursday at 11am or Friday at 4pm.
CallerFriday at four. It is Tom.
AgentBooked, Tom, Friday at four for a sixty minute remedial. I have texted you the address, parking and what to expect for a first visit.
What happened while you were asleep
- Booking taken into a real slot, not a message on a machine
- Treatment type, duration and price confirmed on the call
- Health fund rebate question answered from your own rules
- Client details and transcript in your booking system by morning
One number, none of your time
Bookings, reschedules and questions, all without leaving the room
Publish one number. Behind it, new bookings get taken, existing clients can always reschedule, and nothing needs you to have a free hand.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Winter aches and end of year stress both fill your diary
Demand for remedial work is seasonal. Cold weather stiffens people up, and the end of the year brings everyone's accumulated stress and their expiring health fund limits at the same time.
An AI agent answers all of it, at any hour, without you leaving the treatment room. It books the peak and it refills the gaps, which is the whole business when you charge by the hour.
Inbound bookings across a clinic yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian demand. Your own curve depends on your client mix.
It plugs into what you already run
Your phone should know which client is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the client and their treatment history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open appointment appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your booking system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian phone platform for a business you run with your hands
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or in a treatment room.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions therapists ask us first
I am a sole practitioner. Is this worth it for me?
You have the most extreme version of this problem, because your working hours are physically unanswerable. Plans start at a single user and the AI agent does not need a second seat.
For most solo therapists the sum is simple: if it books one extra treatment a week that you would otherwise have missed, it has paid for itself several times over.
Will it give advice about injuries?
No, and we configure it not to. The agent books appointments and answers practical questions about treatments, durations, prices and rebates. Anything about a specific injury or condition is left for you to assess in person.
If a caller describes something that sounds like it needs medical attention, the agent is scripted to suggest they see a doctor rather than to book them in.
Can it refill a cancellation?
Outbound AI agents can call your waitlist when a slot opens, which is the difference between a gap and a booking. Responses come back into your system so you know who took it.
For an hourly business this is often worth more than the new enquiries it captures.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about an injury, a condition, or a complaint can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your website, your business cards and your online listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Stay in the room. Fill the diary anyway.
Book fifteen minutes. Tell us how bookings reach you today, and we will show you the version where your hands never have to leave the client.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com