Industries / Moving companies
Uniden Voice for Moving companies
Everyone books a mover by phone. Nobody in your truck can answer one.
Moving is quoted on the phone and delivered with both hands. The whole crew, including you, spends the day carrying furniture up stairs, which is exactly when people ring to book next weekend.
Answers 24/7Genuine Australian voicesKeep your numberOne truck or a fleet
Every moving day
Your crewSat 11:05am
Whole crew carrying a lounge suiteNobody has a spare hand, including you.On the job
Quote for a three bedroom moveRinging three removalists this morning.08s15s23s32sMissed
Customer confirming next SaturdayWants certainty before they sign a lease.04s11s19s27sMissed
One move underway. Two bookings gone to whoever answered.
The bit nobody counts
Your truck is empty next Saturday because nobody answered on Tuesday
A removals business is a calendar with wheels. Empty days are not caused by a lack of demand, they are caused by calls that rang out while everyone was lifting.
1Movers are chosen in one sitting. People ring three companies in a row and book the one that answers with a clear price and a date.
2Your quoting window is your working day. People ring about moving during business hours, which is when your entire workforce is inside a truck.
3Empty days cannot be recovered. An unbooked Saturday is gone forever. Unlike stock, you cannot sell it next week.
UNIDEN VOICE · EMPTY TRUCK DOCKET
Illustrative only. Put your own numbers in.
Calls per week85
Answered by a human46
Rang out or hung up39
Share of those who were
a genuine booking enquiryx 0.40
Genuine bookings lost per week16
Average job value$1,150
LOST PER WEEK$18,400
LOST PER YEAR$956,800
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Convert a fraction of these and the truck stops running empty.
The arithmetic is the point, not our example.
Convert a fraction of these and the truck stops running empty.
Six things every removalist says out loud
You have said at least four of these this month
These are not phone problems. They are what happens when the sales team and the labour are the same four people.
01
The whole business is carrying something
There is no one left behind to answer. When the trucks are out, the phone is on its own, and it rings all day.
The agent answers every call and quotes from your rate structure.
02
Quoting needs a checklist, not a chat
Bedrooms, stairs, lift access, distance, pianos, parking. Get one wrong and you either lose money or lose the job.
The agent runs the same complete checklist on every call, without fail.
03
Weekends are when people ring and when you work
Saturday is your busiest working day and your busiest enquiry day at the same time.
Weekend enquiries answered and booked without pulling anyone off a truck.
04
Dates are everything and get confused
Settlement dates, lease starts, key handovers. A date taken down wrong is a catastrophe, not an inconvenience.
Details confirmed back to the caller and recorded, so the date is exactly what was said.
05
Cancellations leave holes
A cancellation two days out is a lost day unless someone rings the waitlist, and nobody has time to.
Outbound AI agents can work the waitlist and refill the slot.
06
You cannot tell where the good jobs came from
Interstate moves and office relocations are worth many times a small local job, and you have no idea which advertising produced them.
Every call logged and summarised by job type and source.
Watch one of them get saved
7:40pm. The truck is back. The booking is not lost.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It runs your full quoting checklist. Rooms, stairs, lift access, distance, parking and anything oversized.
It quotes and holds the date. So the caller has a price and a Saturday, not a promise of a callback.
It confirms in writing. Dates, addresses and inclusions by SMS, which is where most disputes start.
Uniden Voice AI Agent Live on line 100:53
AgentGood evening, thanks for calling. The crews have finished for the day, but I can quote this now. Where are you moving from and to?
CallerFrom a two bedroom unit in Ashfield to a house in Ryde.
AgentThanks. Is the unit on the ground floor, and is there lift access if not?
CallerFirst floor, and there is no lift. Stairs only.
AgentGood to know, that changes the crew size. Anything unusually heavy, like a piano or a large fridge?
CallerJust a big fridge. We were hoping for Saturday week.
AgentThat is three movers and a truck, and Saturday the 9th is available. I have held it and texted you the quote, the inclusions and what to have ready.
What happened after the trucks came back
- Full quoting checklist completed: rooms, stairs, lift, distance, heavy items
- Crew size and truck matched to the job before quoting
- Saturday held and confirmed by SMS with inclusions in writing
- Job and transcript in your system ready for dispatch
One number, sorted by job type
An interstate relocation should not queue behind a two hour local job
Publish one number. Behind it, quotes get taken and priced, jobs in progress reach dispatch, and the AI agent catches every call your crews cannot.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Everybody in Australia moves in the same eight weeks
Removals demand is savagely seasonal. Lease cycles and the pre Christmas rush stack up, and the weeks with the most enquiries are the weeks every one of your crews is already committed.
An AI agent absorbs that. It quotes and books at any hour, refills cancellations, and stops peak season enquiries from being lost to a competitor who simply had someone free to answer.
Inbound enquiries across a removals yearshape, not scale
What your crews can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian moving calendar. Your own curve depends on your mix of residential and commercial work.
It plugs into what you already run
Your phone should know which move is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the customer, the quote and the booked date attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a customer straight from the record in your booking or dispatch system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
A phone brand that has been in Australian trucks since 1966
Plenty of platforms will sell you AI. Very few are Australian, and almost none have spent sixty years making the communications kit that lives in a working vehicle.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or in the back of a truck.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions removalists ask us first
Can it actually quote a move?
It can, because removals quoting is a checklist and a rate structure, which is exactly what an AI agent does consistently. Rooms, floors, stairs, lift access, distance, parking and oversized items, then your pricing applied the same way every time.
For anything unusual, such as a piano or a difficult access job, it captures the detail and flags it for a human to confirm before the quote is final.
Can it hold a date, or does someone have to call back?
It holds the date. That is the difference between winning the job and being one of three quotes. The agent can hold a provisional slot against a crew and truck, confirm by SMS, and release it if the customer does not proceed.
It can also refuse to double book, so you never end up with two jobs and one truck.
Can it help refill a cancellation?
Outbound AI agents can work through your waitlist and call people back, which is how a cancelled Saturday becomes a booked Saturday instead of a lost day.
Responses come back into your system so dispatch sees the change without anybody making twenty phone calls.
What happens when the AI cannot help?
It hands over, and you decide where. Damage claims, insurance and anything about a completed move can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your trucks, your quotes and years of online listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Next Saturday, the truck goes out full
Book fifteen minutes. Tell us how quotes reach you today, and we will show you the version where the crew keeps lifting and the calendar keeps filling.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com