Industries / Nannying
Uniden Voice for Nannying
Your hands are full of somebody else's children. So is your phone.
Nannying and in home care is the one job where answering a phone is not just inconvenient, it is a duty of care problem. You cannot look away, and yet the enquiries that pay your next month keep ringing.
Answers 24/7Genuine Australian voicesKeep your mobile numberSolo nanny or an agency
Every afternoon
Your dayWed 4:15pm
Supervising three childrenCannot look away, let alone take a call.On duty
New family enquiring about careInterviewing three nannies this week.09s20s31s43sMissed
Current family changing tomorrow's hoursWill assume it is fine if nobody answers.05s12s20s28sMissed
Three children safe. One family lost, one schedule confused.
The bit nobody counts
You cannot take a call while you are responsible for children
Every other business can glance at a phone. You genuinely cannot, and the enquiries that would fill your week arrive during exactly the hours you are on duty.
1Duty of care comes first, always. This is not a matter of preference. Supervision cannot be interrupted, so the phone cannot be answered.
2Families interview several candidates. A parent looking for care rings three or four people. Whoever answers gets the interview.
3Schedule changes cause real problems. A family who cannot reach you to change hours creates confusion that affects children, not just admin.
UNIDEN VOICE · LOST PLACEMENTS LEDGER
Illustrative only. Put your own numbers in.
Calls per week30
Answered by you10
Rang out20
Share of those who were
a genuine family enquiryx 0.35
Genuine enquiries lost per week7
Weekly value of a placement$900
LOST PER WEEKSeven conversations
LOST PER YEARMany placements
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
One additional placement changes your year entirely.
The arithmetic is the point, not our example.
One additional placement changes your year entirely.
Six things every nanny says out loud
You have said at least four of these this month
These are not phone problems. They are duty of care problems that collide with running a business.
01
You cannot look away from children
There is no version of your working day where answering a phone is acceptable, and that is most of your week.
The agent answers, qualifies and books an interview without you looking away.
02
Enquiries arrive during care hours
Parents ring during the day, which is exactly when every nanny is on duty.
Every enquiry answered, at any hour, and booked in.
03
Families need reassurance before they trust you
A parent choosing in home care wants to hear a calm, professional person. A voicemail is the opposite.
A warm Australian voice that explains your experience and checks.
04
Schedule changes get missed
A parent changing tomorrow's hours cannot reach you, and the confusion affects a child's day.
Changes always get through and are confirmed in writing.
05
Your personal mobile is your business
Which means work calls at every hour and no way to be off duty.
A business number with hours, separate from your own life.
06
Credentials get asked about constantly
Working with children check, first aid, references, insurance. The same questions every enquiry.
Answered consistently and accurately, every time.
Watch one of them get saved
4:20pm on duty. The new family books an interview.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your service.
It sounds like it is from here. Genuine Australian voices, warm and reassuring, not a call centre accent.
It knows your credentials and availability. Your checks, first aid, experience, rates, hours and the ages you care for.
It books an interview. Because a booked meeting is what converts a nervous parent into a family.
It never discusses a child in your care. Anything about a specific child goes only to you, by design.
Uniden Voice AI Agent Live on line 100:46
AgentGood afternoon, thanks for calling. How can I help?
ParentI am looking for a nanny for two children, three days a week. Are you taking on new families?
AgentI am. Can I ask how old the children are, and which days you need?
ParentA four year old and an eighteen month old, Monday to Wednesday.
AgentThat works with current availability. The rate is forty two dollars an hour for two children, and I hold a current working with children check, first aid and CPR, and public liability insurance.
ParentThat all sounds good. Could we meet?
AgentOf course. I have Thursday at 6pm or Saturday morning available for a meet and greet. I will also text you my credentials and two references.
What happened while you were on duty
- Enquiry answered without looking away from the children
- Ages, days and rate confirmed against your actual availability
- Credentials and insurance stated up front, which builds trust immediately
- Meet and greet booked, with references texted before you finished the shift
One number, none of your attention
New families, schedule changes and accounts, all without looking away
Publish one number. Behind it, new family enquiries get qualified and booked, current families can always change hours, and nothing needs you to be free.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Every school term change resets the whole market
Demand for in home care spikes at the start of school terms and around the new year, when families reorganise their arrangements all at once.
An AI agent answers all of it, at any hour, without you ever taking your attention off the children you are responsible for.
Inbound enquiries across a care yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on the Australian school calendar. Your own curve depends on your families.
It plugs into what you already run
Your phone should know which family is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the family and their schedule attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open booking appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a parent straight from the record in your scheduling or invoicing system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian voice for the most trust sensitive service there is
Parents are deciding whether to trust you with their children. Very few platforms sound Australian and keep every conversation onshore, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Onshore, and that matters here
Calls, recordings and transcripts stay in Australian datacentres, on an Australian owned platform, supported by Australians. Conversations about children never leave the country.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions nannies and agencies ask us first
Will it ever discuss a child in my care?
No, and we configure it explicitly not to. Anything about a specific child, their day, their wellbeing or an incident goes only to you, immediately, and never to an automated system.
The agent handles new family enquiries, credentials, rates, availability and schedule logistics. That is the boundary and it does not move.
Will parents trust an AI answering?
The comparison is a voicemail, because you are on duty. A calm Australian voice that states your credentials, your insurance and your availability, and books a meet and greet, reads as more professional than a missed call.
The trust is built at the meeting. The agent's job is to make sure the meeting happens at all.
I work alone. Is this affordable?
Plans start at a single user, so it is priced for one person. For most nannies one additional placement covers it many times over.
It also separates your work number from your personal one, which most people value more than they expect to.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about a child in your care, and any incident or complaint can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your profile listings and your business cards and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Never look away, and never miss a family again
Book fifteen minutes. Tell us how enquiries reach you today, and we will show you the version where duty of care and running a business stop competing.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com