Industries / Professional services
Uniden Voice for Professional services
Four people, one shared number, and clients who expect an organisation.
Professional services firms are judged against companies ten times their size. Your work matches them. Your phone, answered by whoever happens to be free, does not.
Answers 24/7Genuine Australian voicesKeep your numberTwo people or two hundred
Every busy week
Your firmTue 10:35am
Everyone in client workFour people, four deadlines, no reception.Billable
Prospective client, significant scopeAssessing whether you are big enough.09s19s30s41sMissed
Existing client with a questionThird attempt this week.05s12s20s28sMissed
One deadline met. One prospect unimpressed, one client frustrated.
The bit nobody counts
Clients decide how big you are by how your phone is answered
You cannot control how large you look on a website. You absolutely control how organised you sound when a prospective client rings, and most small firms sound exactly as small as they are.
1Perception of scale drives what work you win. A prospect with a significant engagement is assessing whether you can carry it. A ringing phone answers that question badly.
2Everybody is chargeable, so nobody is reception. The person who answers is whoever is least busy, which is the wrong person and an interruption either way.
3Existing clients get less service as you grow. The busier you are, the harder you are to reach, which is exactly backwards.
UNIDEN VOICE · PERCEPTION LEDGER
Illustrative only. Put your own numbers in.
Calls to the firm, per week70
Answered by a person38
Rang out or abandoned32
Share of those who were
a genuine new enquiryx 0.25
Genuine new enquiries lost per week8
Average engagement value$9,500
LOST PER WEEKEight conversations
LOST PER YEARA great deal of growth
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
For a small firm, one recovered engagement a quarter is transformative.
The arithmetic is the point, not our example.
For a small firm, one recovered engagement a quarter is transformative.
Six things every small firm says out loud
You have said at least four of these this month
These are not phone problems. They are the problem of being small, excellent and expected to look established.
01
Everyone is chargeable, so the phone loses
There is no receptionist because a receptionist is not billable. So the phone is answered when it is convenient, which is rarely.
The agent is your front office, at a fraction of the cost of a person.
02
You sound smaller than the work you do
A mobile answered in a car park does not match a proposal for a six figure engagement.
A professional greeting, proper routing, and a firm that sounds organised.
03
Interruptions destroy deep work
Every call answered by a fee earner costs more than the call, because concentration does not resume instantly.
Routine calls never reach a fee earner at all.
04
Nobody covers for anybody
One person on leave and an entire client relationship becomes unreachable.
Ring groups and overflow, so somebody is always available.
05
Growth makes service worse
The more work you win the less reachable you become, which threatens the clients you already have.
Capacity that grows without adding headcount.
06
Client commitments live in people's heads
What was promised on a phone call exists only in the memory of whoever answered it.
Recording, transcript and summary against the client, automatically.
Watch one of them get saved
5:55pm. Everyone is in a deadline. The engagement is not lost.
This is the call that used to reach a mobile voicemail. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your firm.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It makes you sound established. A proper greeting, real routing options, and a firm that clearly knows what it does.
It qualifies and books. Scope, timing and decision process, then a meeting in the right person's diary.
It protects deep work. Routine calls never interrupt somebody who is mid deliverable.
Uniden Voice AI Agent Live on line 100:48
AgentGood evening, thanks for calling Vance Advisory. The team has finished for the day, but I can help. What is it regarding?
CallerWe are looking for help with a fairly significant compliance project. Are you the right size for that?
AgentWe take on projects of that kind regularly. To point you at the right person, is this a one off project or ongoing support?
CallerOne off, but it is a big one. Probably six months of work.
AgentThat would sit with one of our directors. Roughly when would you want to start, and is there a formal procurement process?
CallerStart in the new year, and yes, we will need a proposal.
AgentUnderstood. I have booked a scoping call with Daniel on Thursday at 11am, and texted you the invite along with our capability summary so you have it beforehand.
What happened after everyone went home
- Enquiry qualified: scope, duration and procurement process
- Scoping call booked directly with a director
- Capability summary sent so the firm looked its actual size
- Lead and transcript in your CRM overnight
One number, a real front office
Sound like the firm your work says you are
Publish one number. Behind it, new enquiries reach someone senior, existing clients reach whoever handles them, and accounts has its own queue.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Your quietest answering weeks are your busiest working weeks
Professional services volume clusters around financial year end and client planning cycles. Enquiries arrive exactly when your small team is least able to answer anything.
An AI agent gives a four person firm the front office of a forty person firm. Every enquiry answered, qualified and booked, without adding a salary.
Inbound calls across a firm's yearshape, not scale
What your team can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian professional services cycles. Your own curve depends on your sectors.
It plugs into what you already run
Your phone should know which client is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the client and their live work attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open engagement appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your CRM or practice system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform that makes a small firm sound established
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or working from home.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions small firms ask us first
We are only four people. Is this sized for us?
It is. Plans start at a single user and scale up, and the AI agent does not need a seat per person. For a small firm it is the cheapest front office you will ever have.
The reason small firms benefit most is that they have the largest gap between the quality of their work and the way their phone is answered.
Will it make us sound like a call centre?
Only if you script it that way, and we would advise against it. The greeting, the tone and the routing options are yours. Most small firms go for warm, direct and short, which reads as competent rather than corporate.
What it removes is the thing that genuinely damages you: a mobile answered badly, or not at all.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about the substance of an engagement, plus fees and complaints can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
We run more than one office. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by office, by time of day, by queue, with overflow so a call at a flat out office rings somewhere quieter instead of ringing out.
Each office can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your letterhead, your proposals and your directory listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Sound like the firm your work already is
Book fifteen minutes. Show us how enquiries reach you today, and we will show you the version that matches the quality of your proposals.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com