A buyer calls once. Miss it and they call the next agent.

Yes, and that is what turns an enquiry into a buyer in the room. The agent can offer real times, apply your rules about travel between suburbs, and confirm by SMS while the caller is still on the phone.

It can also register the buyer for the next scheduled open home rather than a private inspection, if that is how you prefer to run stock.

That is one of the first things we configure, because a vendor call is worth an entire commission and everything else is worth less. The agent identifies an appraisal or listing enquiry and can escalate it to your mobile immediately, even when everything else is being handled without you.

You decide the rule. Most agents want vendors put straight through, whatever they are doing.

Yes, and most offices find that separation alone worth the change. Tenants, maintenance and landlords get their own queue and greeting, so a blocked drain never sits in front of a buyer with finance approved.

Maintenance requests can also be captured completely and logged, rather than scribbled down between opens.

It hands over, and you decide where. Price negotiations, contract questions and anything about an offer can go straight through to a person, to a specific queue, or to a manager's mobile.

The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.

That is where it earns its keep. You advertise one number and we route behind it: by office, by time of day, by queue, with overflow so a call at a flat out office rings somewhere quieter instead of ringing out.

Each office can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.

No. Number portability is standard, including 1300 and 1800 numbers, so the number on your boards, your listings and years of portal and search results and on years of Google results stays exactly as it is.

We port it across and plan the cutover around your hours, not ours.

Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.

You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.

A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.

Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.