Industries / Textile
Uniden Voice for Textile
Every buyer wants a sample, a price and a lead time. Today, not Tuesday.
Textile and apparel supply runs on availability. Buyers ring about stock, colourways, minimums and lead times, and if they cannot get an answer quickly they place the order with a supplier who picked up.
Answers 24/7Genuine Australian voicesKeep your numberWholesale or made to order
Every buying season
Your sales deskTue 11:50am
Sales desk on a long order callOne person, one line, one conversation.Engaged
Buyer checking stock on a colourwayPlacing an order this afternoon, somewhere.07s15s23s32sMissed
Existing account chasing a sampleThird call about the same sample.04s10s18s26sMissed
One order taken. One order lost, one account frustrated.
The bit nobody counts
Availability is the whole sale, and availability is a phone call
In textiles the order goes to whoever can confirm stock and a lead time first. That is not a relationship problem or a pricing problem. It is a phone problem.
1Buyers work to a cut off. They are placing orders this afternoon. A callback tomorrow is not a callback, it is a lost order.
2Sample chasing is your most repeated call. Where is my sample, when did it ship, what was the reference. Valuable to the customer, low value for a person to answer.
3Minimums and lead times get quoted inconsistently. Different people give different answers, and the difference eventually costs you either margin or a customer.
UNIDEN VOICE · LOST ORDERS DOCKET
Illustrative only. Put your own numbers in.
Calls per week95
Answered by a human58
Rang out or hung up37
Share of those who were
a genuine buying enquiryx 0.40
Genuine orders lost per week14
Average order value$1,900
LOST PER WEEK$26,600
LOST PER YEARWell over a million
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
In a wholesale business the compounding effect on repeat accounts is worse still.
The arithmetic is the point, not our example.
In a wholesale business the compounding effect on repeat accounts is worse still.
Six things every textile supplier says out loud
You have said at least four of these this month
These are not phone problems. They are what happens when the sale depends on answering a stock question faster than a competitor.
01
One sales desk, a whole market ringing
When your salesperson is on a call, every other buyer hears a ringing tone. In a market where availability wins, that is the sale gone.
The agent answers every call and holds the enquiry, so nobody hears a ringing tone.
02
Stock and colourway questions repeat endlessly
The same twenty questions about the same lines, every day, from every account.
Answered instantly from what your systems expose about availability.
03
Sample chasing eats the desk
A large share of your inbound is people asking about samples already sent.
Status handled by the agent, or pushed out by SMS before they ring.
04
Minimums get quoted differently
Inconsistent answers about minimum order quantities and lead times cause disputes and lost margin.
One consistent answer, every time, from rules you set.
05
Overseas suppliers and local buyers do not share a clock
Your production timezone and your buyers' timezone barely overlap, so somebody always reaches an empty office.
The agent covers both ends of the day.
06
Verbal specs cause remakes
A colour, a fabric weight or a size breakdown taken down by ear is a remake waiting to happen.
Recording and transcript on every call, so the spec is exactly what was said.
Watch one of them get saved
7:10am. Before the desk opens. The order is secured.
This is the call that used to reach a switchboard message. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your range and your rules. Lines, colourways, minimum order quantities and realistic lead times.
It confirms availability where it can. Which is the answer the buyer actually rang for.
It reads specs back. Colour, weight and size breakdown confirmed on the call, not reconstructed later.
Uniden Voice AI Agent Live on line 100:49
AgentGood morning, thanks for calling. The sales desk opens at eight thirty, but I can help now. Which account are you with?
BuyerKestrel Apparel. I need to know if you have the mid weight cotton in navy, and what the lead time is.
AgentLet me check that line for you. We have that in navy, and on current lead times a stocked order dispatches in three working days.
BuyerGood. What is the minimum on that?
AgentFifty metres per colourway for stocked lines. Would you like me to hold quantity against the Kestrel account while you confirm?
BuyerYes, hold two hundred metres in navy.
AgentHolding two hundred metres of mid weight cotton in navy against Kestrel Apparel. I have texted you the confirmation, the minimum and the dispatch date.
What happened before the desk opened
- Availability confirmed on the call, which is why they rang
- Minimum order quantity quoted consistently from your rules
- Two hundred metres held against the right account
- Enquiry, hold and transcript in your system before eight thirty
One number, sorted by caller
A buyer placing an order should not queue behind a sample enquiry
Publish one number. Behind it, buying enquiries reach sales, sample and order status is answered without a human, and production questions go to the right desk.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Buying seasons do not wait for your sales desk
Textile demand arrives in buying seasons. Ranges get committed in concentrated windows, and those are precisely the weeks when your sales desk cannot answer everything that rings.
An AI agent gives you elastic capacity in exactly those weeks. Every buyer gets an answer on availability, minimums and lead times, at any hour, which is the difference between an order and a competitor's order.
Inbound calls across a textile yearshape, not scale
What your sales desk can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian buying cycles. Your own curve depends on your market and range.
It plugs into what you already run
Your phone should know which account is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the account, its order history and its open samples attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open order appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a buyer straight from the record in your inventory or order system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian phone platform for a business where availability wins the order
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or on the warehouse floor.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions textile suppliers ask us first
Can it confirm stock availability?
Where your inventory system can be reached through an integration or an API, yes, and that is the answer buyers actually ring for. The agent can confirm a line and a colourway and quote a realistic dispatch date.
Where a live connection is not available, the agent quotes your published lead times and minimums, captures the enquiry precisely, and gets a definite answer back to the buyer quickly. That still beats a ringing phone.
Can it hold quantity against an account?
It can place a hold where your systems allow it, and confirm by SMS. That is often enough to convert an enquiry into an order, because the buyer stops ringing around.
You set the rules for how much can be held, for how long, and for which accounts.
What happens when the AI cannot help?
It hands over, and you decide where. Credit issues, claims and anything about goods already delivered can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
We run more than one warehouse. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by warehouse, by time of day, by queue, with overflow so a call at a flat out warehouse rings somewhere quieter instead of ringing out.
Each warehouse can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your price lists, your invoices and your account records and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Answer the availability question before your competitor does
Book fifteen minutes. Show us how buyer calls reach you today, and we will show you the version where every stock question gets an answer on the first ring.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com