Industries / Translators
Uniden Voice for Translators
Your clients are in five timezones. Your phone keeps one set of hours.
Translation and interpreting work arrives from everywhere, at every hour, and often urgently. Your business hours overlap with a fraction of your market, and the rest reaches a voicemail in a language it may not speak.
Answers 24/7Genuine Australian voicesKeep your numberFreelance or agency
Every overnight
Your practiceWed 11:00pm
Mid deadline on a certified translationPrecision work that cannot be interrupted.Billable
Urgent certified translation enquiryNeeds it for a visa lodgement tomorrow.10s21s33s45sMissed
Agency asking about interpreter availabilityBooking somebody tonight.05s12s20s28sMissed
One deadline met. Two urgent jobs gone to somebody available.
The bit nobody counts
Urgent translation work is bought from whoever answers
Certified translations and interpreting bookings are almost always urgent, and urgency is the enemy of voicemail. The premium work goes to whoever picks up.
1Deadlines are legal, not preferences. Visa lodgements, court dates and tender submissions have fixed dates. Nobody waits for a callback.
2Your market never sleeps. Clients ring from other timezones at hours no Australian business is staffed for.
3Language pair questions are simple and constant. Do you do this pair, are you NAATI certified, how fast, how much. Answerable without you stopping work.
UNIDEN VOICE · URGENT WORK LEDGER
Illustrative only. Put your own numbers in.
Calls per week55
Answered by you24
Rang out31
Share of those who were
a genuine urgent jobx 0.45
Genuine enquiries lost per week14
Average job value$340
LOST PER WEEK$4,760
LOST PER YEAR$247,520
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Urgent work carries the best margin, and it is the work most easily lost.
The arithmetic is the point, not our example.
Urgent work carries the best margin, and it is the work most easily lost.
Six things every translator says out loud
You have said at least four of these this month
These are not phone problems. They are the problem of a global market and a single set of local hours.
01
Your clients ring at 3am
Not out of rudeness. It is the middle of their afternoon, and they need something before their deadline.
The agent answers in Australian business hours and in every other hour too.
02
Precision work cannot be interrupted
Certified translation demands total attention. Every phone call costs more than its duration.
The agent handles the enquiry so you stay in the document.
03
The same four questions, endlessly
Which pairs, are you certified, what is the turnaround, what does it cost.
Answered instantly from your own service list and rate card.
04
Interpreting bookings are time and place specific
A booking needs date, time, location, language, dialect and setting. Get one wrong and the job fails.
The complete booking checklist run on every call, and read back.
05
Deadline urgency gets mis assessed
"Urgent" means different things. A visa lodgement tomorrow and a nice to have next month are not the same.
The agent asks for the actual deadline and prices accordingly.
06
Personal mobile, international business
Your own number becomes a 24 hour line with no boundary at all.
A business number with hours, and an agent covering the rest.
Watch one of them get saved
3:20am. You are asleep. The certified job is booked.
This is the call that used to ring out overnight. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your practice.
It sounds like it is from here. Genuine Australian voices, clear and easy to follow for callers whose first language is not English.
It knows your pairs and credentials. Which languages, which certifications, turnaround times and rates.
It captures the real deadline. Because in this work the deadline determines both the price and whether you take it.
It runs the full booking checklist. Date, time, location, language, dialect and setting, read back before it confirms.
Uniden Voice AI Agent Live on line 100:51
AgentThank you for calling Lingua Bridge. How can I help you tonight?
CallerI need a certified translation of a birth certificate, from Vietnamese to English. It is for a visa application.
AgentWe do that pair and our translations are certified for official use. When does it need to be lodged?
CallerThe application closes in two days.
AgentThat is achievable with our expedited service. For a single page certificate that is one hundred and forty dollars including the expedited fee, and you would have it within twenty four hours of us receiving a clear scan.
CallerYes please. My name is Linh Tran.
AgentThank you Linh. I have texted you the secure upload link and the quote. Once the scan arrives, the certified translation will be emailed to you within twenty four hours.
What happened at twenty past three in the morning
- Language pair and certification requirement confirmed on the call
- Real deadline captured, and expedited service quoted accordingly
- Secure upload link texted so work could start immediately
- Job and transcript in your system before you woke up
One number, every timezone
Certified work, interpreting bookings and agencies are different calls
Publish one number. Behind it, urgent certified work is quoted, interpreting bookings get a full checklist, and agency partners have their own path.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Visa, enrolment and tender deadlines all cluster
Translation demand follows other people's deadlines. Visa processing rounds, university enrolment periods and tender closing dates create concentrated bursts of urgent work.
An AI agent answers every one of those bursts, at any hour and from any timezone, quotes them correctly, and starts the work moving before you are even awake.
Inbound enquiries across a translation yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian enrolment and visa cycles. Your own curve depends on your language pairs.
It plugs into what you already run
Your phone should know which client is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the client and their job history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your job or invoicing system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform for a practice that serves the world from here
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or working overnight.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions translators ask us first
Can the agent handle callers with limited English?
It speaks clearly, at a measured pace, and it does not use idiom, which makes it easier to follow than most rushed human receptionists. It also confirms key details back, which catches misunderstandings.
It is honest about what it is not: it does not interpret. For callers who genuinely cannot proceed in English, it captures the number and the language needed so you can call back appropriately.
Can it quote certified work accurately?
Yes, from your own rate card. Per page, per document type, per language pair, with your expedited loadings applied when the deadline requires it.
It also sends the secure upload link on the call, so the work can start before you have spoken to anyone.
Can it take an interpreting booking properly?
This is where it is strongest, because interpreting bookings are a checklist and checklists are what it never gets wrong. Date, time, duration, location, language, dialect, setting and who to ask for on arrival.
Everything is read back before it confirms, which is where most booking failures actually originate.
What happens when the AI cannot help?
It hands over, and you decide where. Anything requiring interpretation, plus complaints and complex quotes can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your website, your certifications and your directory listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Answer the 3am deadline and win the urgent work
Book fifteen minutes. Show us how enquiries reach you today, and we will show you the version that covers every timezone your clients live in.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com